Orders from Amazon, eBay, Shopify and Etsy sync on their own: search and filter, confirm shipments with tracking, cancel or refund, and print packing slips.
MarketplaceHub pulls orders from all four connected marketplaces — Amazon, eBay, Shopify and Etsy — on a rolling schedule, and the bell tells you when a pull finds something new. Shopify also rings a doorbell when an order changes, so its orders usually appear sooner than the schedule alone would manage.
Two things about history are worth knowing before you go looking for an old order. A Shopify store gives us the last 60 days and no more — that is Shopify's own limit on what an app may read. An Etsy cancellation or refund can take a few hours to appear, because Etsy does not report those the moment they happen, so we re-check open orders on a rota instead.
Orders are a card list on the left with the full order on the right. Find things with the search by order id box or the status chips: All, Awaiting dispatch, Processing, Shipped, Cancelled & refunded and Issues. The detail pane shows the items (with per-item status, quantity, price, tax and discount), the Ship to address and buyer contact, any shipments the marketplace has reported (read-only, in the marketplace's own vocabulary), and a Print packing slip button.
Select the items you're acting on, then use the buttons in the pane header:
Actions are queued and pushed to the marketplace in the background — items lock while an operation is in flight, and the card's status updates as the marketplace confirms. Checking several orders at once reveals bulk Confirm and Cancel (one marketplace at a time — carriers and reasons differ between channels); refunds are always per-order.
Not every channel takes every action, so what a button does — and what it is called — depends on the order in front of you:
| Marketplace | Confirm shipment | Cancel | Refund |
|---|---|---|---|
| Amazon | Yes | Yes | Yes |
| eBay | Yes | Yes | Yes |
| Shopify | Yes | Yes | Yes |
| Etsy | Yes | No | No |
Etsy cancellations and refunds have to be done in Etsy. That is not something waiting to be built: Etsy's API is read-only for payments, so there is no cancel or refund for us to call. Shipping from here works normally.
The buttons do not disappear on an Etsy order — they change their wording, to Record cancellation and Record refund, and the panel says why before you press. The change is written down in MarketplaceHub so your own records match, and nothing is sent to Etsy, so you still have to cancel or refund in Etsy's own tools. A button that said "Cancel" would be promising something that does not happen.
A Shopify cancellation is queued rather than instant — Shopify accepts the request and carries it out shortly after, so the line sits at cancelling for a moment before it settles. That is normal, not stuck.
An Amazon FBA order is fulfilled by Amazon, so Confirm shipment, Cancel and Refund are hidden on it. You still see the order, its items and its status — there is simply nothing for you to send back, because Amazon has already done it. Ticking one in a bulk selection will not slip it through either: the action is refused and says which order caused it.
Only Amazon tells us it is fulfilling an order. An eBay, Shopify or Etsy order is always treated as one you ship yourself.
Orders are one of the four kinds of data with an owner on the Data Flow page. For orders, the owner records who is expected to ship, cancel and refund — you working this page, or your own warehouse system over the API.
Nothing is ever blocked. If your own system owns them, this page still ships from here and asks you first, so you know the warehouse was expected to. If MarketplaceHub owns them, a shipment sent by your own system is accepted and its response says the same thing. No marketplace can be the owner, because whether a marketplace ships an order is decided one order at a time rather than for your whole account.
Until a marketplace is connected the page simply says "There are no orders yet! Orders sync automatically once a marketplace is connected." The New orders notification category can be muted per user under notification preferences.
You can also read your orders through a connected AI assistant, and let it confirm a shipment with tracking if you granted it that permission.
Tell us what you were doing and what happened — the notification text or a product SKU helps us find it fast.
