Quick answers: supported marketplaces, AI credit costs, image hosting, sync frequencies, approval queues, team access and how to reach support.
Amazon (Seller and Vendor Central), eBay, Shopify and Etsy. Amazon and eBay support one connection per country; Shopify and Etsy support one store each.
No. Every connection uses the marketplace's own authorization page — you sign in there, and MarketplaceHub only receives a revocable access token.
Importing and stock-watching are read-only. Etsy is never written back to by the stock sync; your store is only written to if you've connected it as a publishing target.
1 product = 1 credit, +1 per optional enhancement (background removal, SEO copy). Products pulled from the same marketplace you're publishing to skip AI for free. See AI credits.
Email [email protected] — there's no self-serve top-up yet.
At publish time images are copied into your MarketplaceHub media library, so listings don't break if the original URLs go away.
Imported rows live in the AI workspace until you review and publish them — that's the step that creates Inventory products.
Feed syncs run every 15 minutes, hourly or daily. Shopify changes arrive in real time via webhooks; Etsy is checked on an adaptive schedule (it has no change notifications). See Price & Stock Sync.
Yes — leave Auto-apply price changes off on a repricing rule and every proposal queues on the Price Changes page.
Yes — invites carry per-area access (Off / Read / Write). See Invite team members.
[email protected]. Include the notification text or the product SKU where relevant — it speeds everything up.
Tell us what you were doing and what happened — the notification text or a product SKU helps us find it fast.
